Posted inHotels

Nairobi Serena Hotel

Nairobi Serena Hotel Review: Everything You Need to Know

Nairobi Serena Hotel Is This the Best Place to Stay in Nairobi (KE)?

an overhead view of a large building in a city at Nairobi Serena Hotel in Nairobia bathroom with two sinks and a shower at Nairobi Serena Hotel in NairobiGallery image of Nairobi Serena Hotel in NairobiGallery image of Nairobi Serena Hotel in NairobiGallery image of Nairobi Serena Hotel in Nairobia bedroom with a large bed in a room at Nairobi Serena Hotel in Nairobia room with a living room and a bedroom at Nairobi Serena Hotel in Nairobi

Book Now

Located in Nairobi, just 1.4 km from the Kenyatta International Conference Centre, Nairobi Serena Hotel offers guests a range of accommodations that include a fitness centre, complimentary private parking, a garden, and a terrace. This 5-star hotel provides free WiFi, along with room service and a 24-hour front desk. Guests can take advantage of the outdoor swimming pool and enjoy city views, with options to dine at the restaurant or unwind at the bar.

The hotel rooms come with air conditioning and feature a seating area, a flat-screen TV with cable channels, a safety deposit box, and a private bathroom that includes a shower, complimentary toiletries, and a hairdryer. Nairobi Serena Hotel also offers select rooms with a balcony, and all accommodations are equipped with a kettle. Each room will additionally feature a desk and a coffee machine for guests’ convenience.

Dining options at the accommodation include a buffet or à la carte breakfast.

Guests can indulge in the spa and wellness centre, arrange excursions at the tour desk, or rent a car to explore the local area.

Notable attractions near Nairobi Serena Hotel include the Nairobi Gallery, Central Park, and the Nairobi Milliary Stone. The closest airport is Wilson, situated 5 km from the hotel, where a paid airport shuttle service is available.

Couples especially appreciate the location, giving it a rating of 9.0 for a getaway designed for two.

Room type
Number of guests
 
1 double bed
or
2 single beds
1 large double bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
1 double bed
or
2 single beds
1 large double bed
1 double bed
or
2 single beds

Facilities of Nairobi Serena Hotel
Great facilities! Review score, 9

Most popular facilities

  • Outdoor swimming pool

  • Airport shuttle

  • Free WiFi

  • Fitness centre

  • Free parking

  • Spa and wellness centre

  • Restaurant

  • Tea/coffee maker in all rooms

  • Bar

Bathroom

  • Toilet paper

  • Towels

  • Bath or shower

  • Slippers

  • Private bathroom

  • Toilet

  • Free toiletries

  • Bathrobe

  • Hairdryer

  • Bath

  • Shower

Bedroom

  • Wardrobe or closet

View

  • City view

  • Garden view

  • View

Outdoors

  • Outdoor fireplace

  • Outdoor furniture

  • Terrace

  • Garden

Kitchen

  • Coffee machine

  • Electric kettle

Room Amenities

  • Socket near the bed

  • Drying rack for clothing

  • Clothes rack

Activities

  • Children's playground

Living Area

  • Seating Area

  • Desk

Media & Technology

  • Flat-screen TV

  • Cable channels

  • Telephone

  • TV

Food & Drink

  • Coffee house on site

  • Wine/champagne

    Additional charge

  • Kid-friendly buffet

  • Kid meals

  • Snack bar

  • Breakfast in the room

  • Bar

  • Minibar

  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
    Reception services

    • Invoice provided

    • Lockers

    • Concierge service

    • Luggage storage

    • Tour desk

    • Currency exchange

    • Express check-in/check-out

    • 24-hour front desk

    Entertainment and family services

    • Babysitting/child services

      Additional charge

    Cleaning services

    • Daily housekeeping

    • Trouser press

      Additional charge

    • Ironing service

      Additional charge

    • Dry cleaning

      Additional charge

    • Laundry

      Additional charge

    Business facilities

    • Fax/photocopying

      Additional charge

    • Business centre

      Additional charge

    • Meeting/banquet facilities

      Additional charge

    Safety & security

    • Fire extinguishers

    • CCTV outside property

    • CCTV in common areas

    • Smoke alarms

    • Security alarm

    • Key card access

    • 24-hour security

    • Safety deposit box

    General

    • Shuttle service

      Additional charge

    • Designated smoking area

    • Air conditioning

    • Non-smoking throughout

    • Wake-up service

    • Tile/marble floor

    • Soundproofing

    • Car hire

    • Laptop safe

    • Packed lunches

    • Carpeted

    • Soundproof rooms

    • Lift

    • Barber/beauty shop

    • Ironing facilities

    • Facilities for disabled guests

    • Airport shuttle

      Additional charge

    • Non-smoking rooms

    • Iron

    • Wake up service/Alarm clock

    • Room service

    Accessibility

    • Emergency cord in bathroom

    • Lower bathroom sink

    • Toilet with grab rails

    • Wheelchair accessible

    • Upper floors accessible by elevator

    Outdoor swimming pool

    Free!

      Wellness

      • Kids' pool

      • Fitness

      • Spa/wellness packages

      • Spa lounge/relaxation area

      • Spa facilities

      • Sun umbrellas

      • Sun loungers or beach chairs

      • Massage

        Additional charge

      • Spa and wellness centre

      • Fitness centre

      • Sauna

        Additional charge

      Languages spoken

      • English

      • French

      • Italian

      House rules
      Nairobi Serena Hotel takes special requests – add in the next step!

      Check-in
      From 12:00 to 23:30
      Guests are required to show a photo identification and credit card upon check-in
      You'll need to let the property know in advance what time you'll arrive.

      Check-out
      From 00:00 to 10:00

      Cancellation/ prepayment
      Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

      Children and beds

      Child policies

      Children of any age are welcome.

      To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

      Cot and extra bed policies

      13+ years
      Extra bed upon request

      US$100 per person, per night

      Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

      The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

      All cots and extra beds are subject to availability.

      No age restriction
      There is no age requirement for check-in

      Pets
      Pets are not allowed.

      Accepted payment methods
      American ExpressVisaMastercardMaestroCash

      The fine print
      Essential details for guests staying at this property

      Airport transfers and tours within Nairobi are offered for an additional fee. Guests should reach out to the property at least 48 hours before their arrival, providing full flight details.

      Upon check-in, guests must present a photo ID and a credit card. Please note that all Special Requests are contingent on availability and may incur additional fees.

      Guests are encouraged to notify Nairobi Serena Hotel in advance about their anticipated arrival time. This can be done through the Special Requests box during the booking process or by contacting the property directly using the details given in your confirmation.

      A bank transfer payment is required prior to arrival. The property will reach out to you after your booking to provide the necessary instructions.

      In response to the Coronavirus (COVID-19), this property has implemented additional safety and sanitation protocols.

      In line with government measures to curb the spread of the Coronavirus (COVID-19), guests may be asked for further documentation to confirm identity, travel plans, and other pertinent information during periods when such guidelines are in effect.

      The property is committed to strict physical distancing measures in response to the Coronavirus (COVID-19).

      Please ensure that your booking aligns with the local government regulations of the destination due to Coronavirus (COVID-19). This includes, but is not limited to, travel purposes and maximum allowed group size.

      In compliance with Coronavirus (COVID-19) safety measures, wearing a face mask is obligatory in all indoor communal areas.

      Book Nairobi Serena Hotel NowReview Nairobi Serena Hotel on Rest Reserve