Moon Palace The Grand Cancun All Inclusive

Moon Palace The Grand Cancun All Inclusive Review: Everything You Need to Know

Moon Palace The Grand Cancun All Inclusive Is This the Best Place to Stay in Cancún (MX)?

an aerial view of the resort and the beach at Moon Palace The Grand Cancun All Inclusive in CancúnGallery image of Moon Palace The Grand Cancun All Inclusive in Cancúnan indoor water park with a water slide at Moon Palace The Grand Cancun All Inclusive in Cancúna red hallway with an arch with lights and a red carpet at Moon Palace The Grand Cancun All Inclusive in Cancúna restaurant with tables and chairs and a counter at Moon Palace The Grand Cancun All Inclusive in Cancúna bar with stools in a room with blue lights at Moon Palace The Grand Cancun All Inclusive in Cancúna room with a row of stools in a theater at Moon Palace The Grand Cancun All Inclusive in Cancún

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Located in Cancún, 16 km from the Cancun Underwater Museum, Moon Palace The Grand Cancun All Inclusive boasts accommodations featuring free bikes, complimentary private parking, an outdoor swimming pool, and a fitness centre. This property includes various amenities such as a garden, a shared lounge, and a terrace. Guests can enjoy a 24-hour front desk service, airport transfers, a kids’ club, and free WiFi throughout the premises.

Each room at the resort is equipped with air conditioning, a seating area, a flat-screen TV with cable channels, a safety deposit box, and a private bathroom complete with a shower, free toiletries, and a hairdryer. Additionally, all rooms come with a coffee machine, and select units offer a balcony while others feature pool views. Each guest room also includes a desk.

Breakfast is served daily, offering buffet, continental, or American options. At Moon Palace The Grand Cancun All Inclusive, there is a restaurant that specializes in American, Argentinian, and Caribbean cuisine. Vegetarian, dairy-free, and vegan selections are also available upon request.

The property includes a children’s playground. Guests can enjoy billiards, table tennis, and mini-golf at this 5-star resort, and the area is well-known for cycling.

Visitors can take advantage of the business centre or unwind in the bar.

Beto Avila Stadium is situated 23 km away from Moon Palace The Grand Cancun All Inclusive, while Cancun Government Palace is 24 km from the resort. The nearest airport is Cancún International Airport, located 11 km from the property.

Couples especially appreciate the location — they gave it a rating of 8.3 for a getaway designed for two.

Room type
Number of guests
 
1 extra-large double bed
or
2 double beds
1 extra-large double bed
2 double beds
and
1 extra-large double bed
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 double beds
1 extra-large double bed
1 extra-large double bed

Resort facilities of Moon Palace The Grand Cancun All Inclusive
Great facilities! Review score, 8.7

Most popular facilities
  • 9 swimming pools

  • Free WiFi

  • Airport shuttle

  • Free parking

  • Family rooms

  • 25 restaurants

  • Tea/coffee maker in all rooms

  • Bar

  • Private beach area

  • Breakfast

Bathroom
  • Toilet paper

  • Towels

  • Slippers

  • Private bathroom

  • Toilet

  • Free toiletries

  • Hairdryer

  • Bath

  • Shower

Bedroom
  • Wardrobe or closet

  • Alarm clock

Outdoors
  • Outdoor furniture

  • Sun terrace

  • Private beach area

  • Terrace

  • Garden

Kitchen
  • Coffee machine

  • Cleaning products

Room Amenities
  • Socket near the bed

Activities
  • Bicycle rental

  • Live sport events (broadcast)

  • Live music/performance

  • Tour or class about local culture

    Additional charge

  • Happy hour

  • Beach

  • Tennis equipment

  • Water park

  • Evening entertainment

  • Kids' club

  • Water sport facilities on site

    Additional charge

  • Nightclub/DJ

  • Entertainment staff

  • Mini golf

  • Snorkelling

    Additional charge

  • Horse riding

    Additional chargeOff-site

  • Diving

    Additional charge

  • Bowling

    Additional charge

  • Cycling

  • Table tennis

  • Billiards

  • Children's playground

  • Games room

  • Fishing

    Additional chargeOff-site

  • Hot tub

  • Golf course (within 3 km)

    Additional charge

  • Tennis court

Living Area
  • Seating Area

  • Desk

Media & Technology
  • Flat-screen TV

  • Cable channels

  • Telephone

Food & Drink
  • Coffee house on site

  • Fruits

  • Wine/champagne

    Additional charge

  • Kid meals

  • Special diet menus (on request)

  • Snack bar

  • Breakfast in the room

  • Bar

  • Minibar

  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Valet parking

  • Parking garage

  • Accessible parking

Reception services
  • Invoice provided

  • Lockers

  • Private check-in/check-out

  • ATM/cash machine on site

  • Luggage storage

  • Tour desk

  • Currency exchange

  • Express check-in/check-out

  • 24-hour front desk

Entertainment and family services
  • Kids' outdoor play equipment

  • Indoor play area

  • Board games/puzzles

  • Babysitting/child services

    Additional charge

Cleaning services
  • Daily housekeeping

  • Trouser press

    Additional charge

  • Ironing service

    Additional charge

  • Dry cleaning

    Additional charge

  • Laundry

    Additional charge

Business facilities
  • Fax/photocopying

    Additional charge

  • Business centre

  • Meeting/banquet facilities

    Additional charge

Safety & security
  • Fire extinguishers

  • CCTV in common areas

  • Smoke alarms

  • Security alarm

  • Key card access

  • 24-hour security

  • Safety deposit box

General
  • Shuttle service

    Additional charge

  • Shared lounge/TV area

  • Designated smoking area

  • Air conditioning

  • Wake-up service

  • Tile/marble floor

  • Soundproofing

  • Car hire

  • Chapel/shrine

  • Lift

  • Family rooms

  • Barber/beauty shop

  • Facilities for disabled guests

  • Airport shuttle

    Additional charge

  • Non-smoking rooms

  • Iron

  • Room service

9 swimming pools
Pool 1 – outdoorFree!
  • Open all year

  • All ages welcome

  • Pool is on rooftop

  • Pool with view

  • Heated pool

  • Pool/beach towels

  • Pool bar

  • Sun loungers or beach chairs

  • Sun umbrellas

  • Fence around pool

Pool 2 – outdoorFree!
  • Open all year

  • All ages welcome

  • Pool with view

  • Heated pool

  • Pool/beach towels

  • Pool bar

  • Sun loungers or beach chairs

  • Sun umbrellas

  • Fence around pool

Pool 3 – outdoorFree!
  • Open all year

  • All ages welcome

  • Pool with view

  • Heated pool

  • Pool/beach towels

  • Pool bar

  • Sun loungers or beach chairs

  • Sun umbrellas

  • Fence around pool

Pool 4 – outdoorFree!
  • Open all year

  • All ages welcome

  • Pool with view

  • Heated pool

  • Pool/beach towels

  • Sun loungers or beach chairs

  • Sun umbrellas

  • Fence around pool

Pool 5 – outdoorFree!
  • Open all year

  • All ages welcome

  • Pool with view

  • Heated pool

  • Pool/beach towels

  • Sun loungers or beach chairs

  • Sun umbrellas

  • Fence around pool

Pool 6 – outdoorFree!
  • Open all year

  • Adult only

  • Pool is on rooftop

  • Heated pool

  • Swimming pool toys

  • Pool/beach towels

  • Pool bar

  • Sun loungers or beach chairs

  • Sun umbrellas

  • Fence around pool

Pool 7 – outdoorFree!
  • Open all year

  • All ages welcome

  • Pool with view

  • Heated pool

  • Pool/beach towels

  • Pool bar

  • Sun loungers or beach chairs

  • Sun umbrellas

  • Fence around pool

Pool 8 – outdoorFree!
  • Open all year

  • All ages welcome

  • Pool with view

  • Heated pool

  • Pool/beach towels

  • Pool bar

  • Sun loungers or beach chairs

  • Sun umbrellas

  • Fence around pool

Pool 9 – outdoorFree!
  • Open all year

  • All ages welcome

  • Pool with view

  • Heated pool

  • Pool/beach towels

  • Pool bar

  • Sun loungers or beach chairs

  • Sun umbrellas

  • Fence around pool

Wellness
  • Kids' pool

  • Fitness/spa locker rooms

  • Personal trainer

  • Fitness classes

  • Yoga classes

  • Fitness

  • Massage chair

  • Spa/wellness packages

  • Spa lounge/relaxation area

  • Steam room

  • Spa facilities

  • Body wrap

  • Body scrub

  • Body treatments

  • Hair styling

  • Hair colouring

  • Hair cut

  • Pedicure

  • Manicure

  • Hair treatments

  • Make up services

  • Facial treatments

  • Beauty Services

  • Sun umbrellas

  • Sun loungers or beach chairs

  • Water slide

  • Massage

    Additional charge

  • Spa and wellness centre

    Additional charge

  • Fitness centre

  • Sauna

    Additional charge

Languages spoken
  • English

  • Spanish

House rules
Moon Palace The Grand Cancun All Inclusive takes special requests – add in the next step!

Check-in
From 3:00 PM
Guests are required to show a photo identification and credit card upon check-in

Check-out
Until 12:00 PM

Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in

Pets
Pets are not allowed.

Accepted payment methods
American ExpressVisaMastercardCash

The Important Details
Essential information for guests at this location

If a deposit cannot be processed on a guest’s credit card, the property will reach out directly to verify the credit card details.

Please be aware that shuttle service between affiliated properties of Palace Resort is not included.

Additionally, the “Lounge and Relaxation Area” spa package incurs an extra fee, as does the “Beauty Services” package, which includes various treatments such as facial care, makeup application, hair treatment, manicure, pedicure, haircut, hair coloring, hairstyling, body treatment, body scrub, and body wrap.

Guests must present a photo ID and credit card at check-in. Please note that all Special Requests are dependent on availability and may incur additional costs.

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