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Lake Kivu Serena Hotel

Lake Kivu Serena Hotel Review: Everything You Need to Know

Lake Kivu Serena Hotel Is This the Best Place to Stay in Gisenyi (RW)?

Gallery image of Lake Kivu Serena Hotel in Gisenyia hotel room with a bed and a large window at Lake Kivu Serena Hotel in Gisenyia bathroom with a bath tub and a bedroom at Lake Kivu Serena Hotel in Gisenyian aerial view of a hotel with a pool and palm trees at Lake Kivu Serena Hotel in Gisenyia restaurant with tables and chairs in a room at Lake Kivu Serena Hotel in GisenyiGallery image of Lake Kivu Serena Hotel in GisenyiGallery image of Lake Kivu Serena Hotel in Gisenyi

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Overlooking the beautiful shoreline, Lake Kivu Serena Hotel provides 4-star lodging in Gisenyi and boasts an outdoor swimming pool, fitness center, and landscaped gardens. The property also features a terrace, a bar, and a tennis court for guests to enjoy. Additionally, there is a restaurant that specializes in African cuisine, and complimentary private parking is offered.

All accommodations at the hotel are equipped with air conditioning, a seating area, and a flat-screen TV with satellite channels. Each unit includes a safe, a private bathroom with complimentary toiletries and a hairdryer. Guests will find a coffee machine in every room, and select rooms come with a kitchenette that includes a microwave. At Lake Kivu Serena Hotel, linens and towels are provided in each room.

Guests can indulge in a buffet, continental, or Full English/Irish breakfast during their stay.

The staff at the 24-hour front desk are proficient in English and French, making assistance readily available.

The closest airport is Goma International, located 5 km from the hotel, and a paid airport shuttle service is accessible for guests.

Couples especially appreciate the location — they gave it a rating of 9.4 for a getaway designed for two.

Room type
Number of guests
 
1 large double bed
4 large double beds
1 extra-large double bed

Facilities of Lake Kivu Serena Hotel
Great facilities! Review score, 8.3

Most popular facilities

  • Outdoor swimming pool

  • Free WiFi

  • Airport shuttle

  • Beachfront

  • Fitness centre

  • Restaurant

  • Tea/coffee maker in all rooms

  • Bar

  • Private beach area

Bathroom

  • Toilet paper

  • Towels

  • Towels/sheets (extra fee)

  • Bath or shower

  • Slippers

  • Private bathroom

  • Toilet

  • Free toiletries

  • Bathrobe

  • Hairdryer

Bedroom

  • Linen

  • Wardrobe or closet

View

  • Inner courtyard view

  • Landmark view

  • View

Outdoors

  • Beachfront

  • Outdoor dining area

  • Outdoor furniture

  • Private beach area

  • Patio

  • Balcony

  • Terrace

  • Garden

Kitchen

  • Dining table

  • Coffee machine

  • Cleaning products

  • Electric kettle

  • Refrigerator

Room Amenities

  • Socket near the bed

  • Clothes rack

Activities

  • Live sport events (broadcast)

  • Live music/performance

  • Tour or class about local culture

    Additional charge

  • Bike tours

    Additional charge

  • Walking tours

    Additional charge

  • Beach

  • Tennis equipment

  • Tennis court

Living Area

  • Dining area

  • Seating Area

  • Desk

Media & Technology

  • Flat-screen TV

  • Satellite channels

  • Telephone

  • TV

Food & Drink

  • Fruits

    Additional charge

  • Wine/champagne

    Additional charge

  • Kid-friendly buffet

  • Kid meals

    Additional charge

  • Special diet menus (on request)

  • Bar

  • Minibar

  • Tea/Coffee maker

Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).

  • Accessible parking

Reception services

  • Concierge service

  • 24-hour front desk

Entertainment and family services

  • Babysitting/child services

    Additional charge

Cleaning services

  • Daily housekeeping

  • Laundry

    Additional charge

Business facilities

  • Meeting/banquet facilities

Safety & security

  • Safety deposit box

General

  • Electric blankets

  • Hypoallergenic

  • Air conditioning

  • Executive lounge access

  • Wake-up service

  • Hardwood or parquet floors

  • Tile/marble floor

  • Family rooms

  • Ironing facilities

  • Facilities for disabled guests

  • Pants press

  • Airport shuttle

    Additional charge

  • Non-smoking rooms

  • Iron

  • Wake up service/Alarm clock

  • Room service

Accessibility

  • Upper floors accessible by elevator

Outdoor swimming pool

Free!

  • Open all year

  • Pool with view

  • Shallow end

  • Pool bar

Wellness

  • Fitness

  • Spa/wellness packages

  • Spa facilities

  • Sun umbrellas

  • Massage

    Additional charge

  • Spa and wellness centre

    Additional charge

  • Fitness centre

Languages spoken

  • English

  • French

House rules
Lake Kivu Serena Hotel takes special requests – add in the next step!

Check-in
From 14:00 to 23:30
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.

Check-out
From 10:00 to 11:30

Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 – 3 years
Cot upon request

Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction
There is no age requirement for check-in

Pets
Pets are not allowed.

Accepted payment methods
American ExpressVisaMastercardMaestroCash

The Essential Details
Important information for visitors at this location

Guests must present a valid photo ID and credit card at check-in. Please be aware that all Special Requests are subject to availability and might incur extra charges.

Kindly notify Lake Kivu Serena Hotel ahead of your anticipated arrival time. You can utilize the Special Requests box during the booking process or reach out to the property directly using the contact information provided in your confirmation.

Payment is required before arrival via bank transfer. The property will get in touch with you post-booking to provide detailed instructions.

In response to COVID-19, enhanced safety and sanitation protocols are being implemented at this property.

This property is taking measures to ensure the safety of both guests and staff due to COVID-19. Some services and amenities may be limited or unavailable as a result.

Following government guidelines to reduce the transmission of COVID-19, this property may ask for additional documentation from guests to verify identity, travel plans, and other pertinent information during times when such guidelines are in effect.

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