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Hotel de la Cité & Spa MGallery

Hotel de la Cité & Spa MGallery Review: Everything You Need to Know

Hotel de la Cité & Spa MGallery Is This the Best Place to Stay in Carcassonne (FR)?

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Nestled within the circular walls of Carcassonne, Hotel de la Cite Carcassonne – MGallery Collection boasts a stunning Medieval-style chateau. The hotel features beautiful gardens and an outdoor pool offering views of the magnificent Saint Nazaire Basilica. Guests can enjoy complimentary WiFi and wired internet access.

Each guest room at Hotel de la Cite showcases either classic or Provencal-style decor. Some rooms come equipped with a balcony that overlooks the city.

Breakfast highlights include an array of homemade pastries, while regional dishes are served in the garden bar during summer, allowing guests to savor tapas with a stunning view of the ramparts. For fine dining, the Michelin-starred Barbacane restaurant is available, and guests can also unwind with cocktails in the bar.

For convenience, guests can plan a river cruise through the 24-hour reception or take advantage of the hotel’s shuttle and valet services for those utilizing the private car park.

Carcassonne Train Station is located 2.4 km from the hotel, with Narbonne just 61 km away. On-site parking is available for an additional fee.

Couples especially appreciate the location, awarding it a remarkable score of 9.8 for a getaway for two.

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
and
1 sofa bed
2 single beds
and
1 double bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed

Facilities of Hotel de la Cité & Spa MGallery
Great facilities! Review score, 8.9

Most popular facilities

  • Outdoor swimming pool

  • Private parking

  • Spa and wellness centre

  • Free WiFi

  • Family rooms

  • 3 restaurants

  • Non-smoking rooms

  • Tea/coffee maker in all rooms

  • Bar

Bathroom

  • Toilet paper

  • Towels

  • Bath or shower

  • Slippers

  • Private bathroom

  • Toilet

  • Free toiletries

  • Bathrobe

  • Hairdryer

Bedroom

  • Linen

  • Wardrobe or closet

  • Extra long beds (> 2 metres)

Outdoors

  • Sun terrace

  • Terrace

  • Garden

Kitchen

  • Cleaning products

  • Electric kettle

Room Amenities

  • Socket near the bed

  • Clothes rack

Pets
Pets are allowed. Charges may be applicable.
Activities

  • Tour or class about local culture

    Additional charge

  • Temporary art galleries

  • Evening entertainment

Living Area

  • Desk

Media & Technology

  • Flat-screen TV

  • Satellite channels

  • Telephone

  • TV

Food & Drink

  • Fruits

    Additional charge

  • Wine/champagne

    Additional charge

  • Kid meals

    Additional charge

  • Special diet menus (on request)

  • Snack bar

  • Breakfast in the room

  • Bar

  • Minibar

  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible at a location nearby (reservation is not needed) and costs € 30 per day.

  • Electric vehicle charging station

  • Accessible parking

Reception services

  • Invoice provided

  • Private check-in/check-out

  • Concierge service

  • Luggage storage

  • 24-hour front desk

Entertainment and family services

  • Board games/puzzles

Cleaning services

  • Daily housekeeping

  • Ironing service

    Additional charge

  • Dry cleaning

    Additional charge

  • Laundry

    Additional charge

Business facilities

  • Fax/photocopying

    Additional charge

  • Meeting/banquet facilities

    Additional charge

Safety & security

  • Fire extinguishers

  • CCTV in common areas

  • Smoke alarms

  • Security alarm

  • Key card access

  • 24-hour security

  • Safety deposit box

General

  • Pet bowls

  • Air conditioning

  • Non-smoking throughout

  • Allergy-free room

  • Wake-up service

  • Heating

  • Soundproofing

  • Soundproof rooms

  • Lift

  • Family rooms

  • Non-smoking rooms

  • Room service

Accessibility

  • Upper floors accessible by elevator

Outdoor swimming pool

Free!

  • Seasonal

  • All ages welcome

  • Pool with view

  • Heated pool

  • Shallow end

  • Pool/beach towels

  • Sun loungers or beach chairs

  • Sun umbrellas

  • Fence around pool

Wellness

  • Full body massage

  • Hand massage

  • Foot massage

  • Neck massage

  • Back massage

  • Spa/wellness packages

  • Spa lounge/relaxation area

  • Steam room

  • Spa facilities

  • Body wrap

  • Body scrub

  • Body treatments

  • Facial treatments

  • Beauty Services

  • Sun umbrellas

  • Sun loungers or beach chairs

  • Hammam

    Additional charge

  • Massage

    Additional charge

  • Spa and wellness centre

    Additional charge

Languages spoken

  • English

  • Spanish

  • French

House rules
Hotel de la Cité & Spa MGallery takes special requests – add in the next step!

Check-in
From 16:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.

Check-out
Until 12:00

Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 – 2 years
Cot upon request

Free

3 – 12 years
Extra bed upon request

€ 80 per child, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in

Pets
Pets are allowed. Charges may be applicable.

Groups
When booking more than 7 rooms, different policies and additional supplements may apply.

Accepted payment methods
American ExpressVisaMastercardCash

The Important Details
Essential information for guests at this property

The hotel is situated within a distinctive historical monument. Local authorities have implemented measures to maintain the environment, including limiting vehicle access during the daytime. For the convenience of guests, the hotel offers a shuttle service and valet service.

It is recommended that guests reach out to the hotel prior to their arrival to receive the latest information regarding access to the medieval citadel.

Upon check-in, guests must present a photo ID and credit card. Please be aware that all Special Requests are subject to availability and may incur additional charges.

Guests should notify Hotel de la Cité & Spa MGallery ahead of their expected arrival time. This can be done by using the Special Requests box during booking or by directly contacting the property using the details provided in your confirmation.

In response to the Coronavirus (COVID-19) pandemic, enhanced safety and sanitation protocols are currently in place at this property.

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