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Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive

Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive Review: Everything You Need to Know

Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive Is This the Best Place to Stay in Puerto Aventuras (MX)?

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Hard Rock Hotel Riviera Maya – Heaven Section (Adults Only) All Inclusive is an exclusive adult-only oasis within the Hard Rock Riviera Maya resort. Nestled along the stunning beachfront, it boasts 4 exquisite restaurants, 4 bars, a nightclub complete with a grotto pool and 2 hot tubs, as well as a fully-equipped spa on-site.

The stylish guestrooms are equipped with a hot tub that accommodates 2 guests, a rain shower, and signature toiletries. Guests have the opportunity to enjoy guitar lessons while following along with a teacher on the flat-screen TV. Amenities include a coffee maker and a complimentary bottle of wine, along with cozy slippers and bathrobes.

Diverse dining options include a Spanish tapas bar, a French cuisine restaurant, an Italian eatery, and a casual cafeteria. The Heaven Bar features an extensive selection of drinks and cocktails to enjoy before heading into the vibrant nightclub with live DJ performances.

Rock Spa, the comprehensive wellness center, offers a distinctive massage experience utilizing amplified vibrations, pressure, and patterns in a service known as ‘Rhythm and Motion.’

Additionally, guests can relax in several outdoor pools, unwind on sun loungers on expansive terraces, and savor the peaceful beachfront area, all while experiencing the allure of the Caribbean at Hard Rock Hotel Riviera Maya – Heaven Section (Adults Only) All Inclusive.

Couples have a strong preference for the location — they gave it a rating of 8.1 for a trip meant for two.

Room type
Number of guests
 
1 extra-large double bed
or
2 double beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
2 extra-large double beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed

Resort facilities of Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive
Great facilities! Review score, 8.3

Most popular facilities

  • Outdoor swimming pool

  • Free WiFi

  • Beachfront

  • Airport shuttle

  • Free parking

  • Non-smoking rooms

  • 9 restaurants

  • Bar

  • Private beach area

  • Breakfast

Outdoors

  • Beachfront

  • Private beach area

  • Garden

Activities

  • Bicycle rental

  • Live music/performance

  • Themed dinner nights

  • Beach

  • Tennis equipment

  • Water park

  • Evening entertainment

  • Nightclub/DJ

  • Entertainment staff

  • Diving

  • Cycling

  • Games room

  • Golf course (within 3 km)

  • Tennis court

Food & Drink

  • Fruits

  • Wine/champagne

  • Snack bar

  • Breakfast in the room

  • Bar

Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).

  • Valet parking

Reception services

  • ATM/cash machine on site

  • Luggage storage

  • Tour desk

  • Currency exchange

  • 24-hour front desk

Cleaning services

  • Daily housekeeping

  • Ironing service

    Additional charge

  • Laundry

    Additional charge

Business facilities

  • Fax/photocopying

    Additional charge

  • Business centre

    Additional charge

  • Meeting/banquet facilities

Safety & security

  • CCTV outside property

  • CCTV in common areas

  • Smoke alarms

  • Safety deposit box

General

  • Pet bowls

  • Adult only

  • Minimarket on site

  • Air conditioning

  • Heating

  • Car hire

  • Lift

  • Barber/beauty shop

  • Facilities for disabled guests

  • Airport shuttle

    Additional charge

  • Non-smoking rooms

  • Room service

Outdoor swimming pool

  • Open all year

  • Pool with view

  • Salt-water pool

  • Pool/beach towels

  • Pool bar

  • Sun loungers or beach chairs

Wellness

  • Yoga classes

  • Sun loungers or beach chairs

  • Hot tub/Jacuzzi

  • Massage

    Additional charge

  • Spa and wellness centre

    Additional charge

  • Fitness centre

  • Sauna

    Additional charge

Languages spoken

  • English

  • Spanish

House rules
Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive takes special requests – add in the next step!

Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.

Check-out
Until 12:00

Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18

Pets
Pets are not allowed.

Accepted payment methods
American ExpressVisaMastercardCash

The Fine Print
Essential Information for Guests at This Property

At check-in, you will need to present photo identification and a credit card. All special requests are subject to availability upon check-in and cannot be guaranteed; they may incur additional fees.

Children aged 0-3 years can stay free of charge.

For all children aged 4 to 17 years, extra charges will apply.

If you are traveling with pets, please be aware that there is an optional program available for an extra fee of USD 150 per pet, per stay. This includes a pet memory foam bed and access to pet-friendly areas where leashes are not required.

Only dogs and cats weighing less than 18 kg are allowed, and a maximum of 2 pets per room is permitted.

Guests must present photo identification and a credit card at check-in. Note that all special requests are subject to availability, and additional charges may apply.

We kindly ask that you inform Hard Rock Hotel Riviera Maya – Heaven Section (Adults Only) All Inclusive in advance of your expected arrival time. You can use the Special Requests box during booking or reach out to the property directly using the contact information provided in your confirmation.

In response to the Coronavirus (COVID-19), this property has implemented additional safety and sanitation protocols.

Please be aware that food and beverage services at this property may be limited or unavailable due to the impact of Coronavirus (COVID-19).

As a precaution against Coronavirus (COVID-19), this property is taking measures to safeguard the health of both guests and staff. Certain services and amenities may be reduced or unavailable as a result of these measures.

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