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Ascott Waterplace Surabaya

Ascott Waterplace Surabaya Review: Everything You Need to Know

Ascott Waterplace Surabaya Is This the Best Place to Stay in Surabaya (ID)?

Gallery image of Ascott Waterplace Surabaya in Surabayaa bathroom with a tub and a toilet and a window at Ascott Waterplace Surabaya in SurabayaGallery image of Ascott Waterplace Surabaya in Surabayathree tall buildings in a city at night at Ascott Waterplace Surabaya in SurabayaGallery image of Ascott Waterplace Surabaya in SurabayaGallery image of Ascott Waterplace Surabaya in SurabayaGallery image of Ascott Waterplace Surabaya in Surabayaa bedroom with a large bed with a teddy bear on it at Ascott Waterplace Surabaya in Surabaya

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Welcoming guests with its outdoor swimming pool, Ascott Waterplace Surabaya is conveniently situated right across from Pakuwon Trade Center, which boasts convention halls, department stores, and a variety of dining options. This apartment complex also includes a gym that guests can enjoy at no extra cost. Additionally, it is just a 10-minute drive from Ciputra World Surabaya.

The fully furnished apartments are equipped with air conditioning and feature a living room complete with a sofa, flat-screen TV, and a DVD player. Each bedroom is fitted with a personal safe, wardrobe, and desk. The kitchen is fully equipped and includes a refrigerator, electric kettle, and microwave. The en suite bathroom features a bathtub, hot/cold shower, and hairdryer, allowing guests to enjoy a city view.

The Dining Room offers an array of Continental dishes. For convenience, a local mini-market is located within a 5-minute walk.

The staff at Ascott Waterplace Surabaya are available to assist with laundry, dry cleaning, and ironing services. Airport transfers can be arranged for an additional fee. Additional facilities include in-room dining service, barbecue areas, and daily housekeeping. Guests who drive benefit from complimentary parking.

The apartment is a short 5-minute drive from Ciputra Golf Club & Hotel, a 20-minute drive from Plaza Tunjungan, and a 30-minute drive from Surabaya Zoo. Juanda International Airport is accessible within a 45-minute car journey.

Couples have a strong preference for the location — they gave it a rating of 9.5 for a getaway designed for two.

Accommodation Type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
Bedroom 1:
1 single bed
Bedroom 2:
1 extra-large double bed
Bedroom 1:
1 large double bed
Bedroom 2:
1 extra-large double bed
Bedroom 1:
1 large double bed
Bedroom 2:
1 single bed
Bedroom 3:
1 extra-large double bed
1 extra-large double bed

Facilities of Ascott Waterplace Surabaya
Great facilities! Review score, 8.6

Most popular facilities

  • 2 swimming pools

  • Free WiFi

  • Airport shuttle

  • Family rooms

  • Free parking

  • Non-smoking rooms

  • Fitness centre

  • Room service

  • Restaurant

  • Breakfast

Parking
Free private parking is possible on site (reservation is needed).

  • Parking garage

  • Accessible parking

Internet
WiFi is available in all areas and is free of charge.
Kitchen

  • Dining table

  • Toaster

  • Stovetop

  • Tumble dryer

  • Kitchenware

  • Electric kettle

  • Kitchen

  • Washing machine

  • Microwave

  • Refrigerator

  • Kitchenette

Bedroom

  • Linen

  • Wardrobe or closet

  • Alarm clock

Bathroom

  • Toilet paper

  • Towels

  • Bath or shower

  • Slippers

  • Private bathroom

  • Toilet

  • Free toiletries

  • Bathrobe

  • Hairdryer

  • Bath

  • Shower

Living Area

  • Dining area

  • Sofa

  • Seating Area

  • Desk

Media & Technology

  • Flat-screen TV

  • Cable channels

  • Satellite channels

  • DVD player

  • Telephone

  • TV

Room Amenities

  • Socket near the bed

  • Clothes rack

  • Hardwood or parquet floors

  • Tile/marble floor

  • Soundproofing

  • Carpeted

  • Ironing facilities

  • Iron

Accessibility

  • Upper floors accessible by elevator

Outdoors

  • Sun terrace

  • Terrace

Common areas

  • Shared lounge/TV area

2 swimming pools
Pool 1 – outdoor

  • Open all year

  • All ages welcome

  • Water slide

Pool 2 – outdoor

  • Open all year

  • All ages welcome

  • Pool/beach towels

Wellness

  • Fitness

  • Sun loungers or beach chairs

  • Water slide

  • Fitness centre

Food & Drink

  • Coffee house on site

  • Grocery deliveries

    Additional charge

  • Room service

  • Restaurant

  • Tea/Coffee maker

Activities

  • Water park

    Additional chargeOff-site

  • Golf course (within 3 km)

    Additional charge

Services & Extras

  • Wake-up service

  • Wake up service/Alarm clock

Outdoor & View

  • View

Transport

  • Shuttle service

    Additional charge

  • Car hire

  • Airport shuttle

    Additional charge

Reception services

  • Invoice provided

  • Concierge service

  • Luggage storage

  • 24-hour front desk

Entertainment and family services

  • Kids' outdoor play equipment

  • Indoor play area

  • Kids' club

Cleaning services

  • Daily housekeeping

  • Trouser press

    Additional charge

  • Ironing service

    Additional charge

  • Dry cleaning

    Additional charge

  • Laundry

    Additional charge

Business facilities

  • Fax/photocopying

    Additional charge

  • Meeting/banquet facilities

    Additional charge

Miscellaneous

  • Designated smoking area

  • Air conditioning

  • Soundproof rooms

  • Lift

  • Family rooms

  • Non-smoking rooms

Safety & security

  • Fire extinguishers

  • CCTV outside property

  • CCTV in common areas

  • Smoke alarms

  • Security alarm

  • Key card access

  • 24-hour security

  • Safety deposit box

Languages spoken

  • English

  • Indonesian

House rules
Ascott Waterplace Surabaya takes special requests – add in the next step!

Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.

Check-out
Until 12:00

Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Refundable damage deposit
A damage deposit of Rp 500,000 is required on arrival. That’s about € 28. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 – 3 years
Cot upon request

Free

6+ years
Extra bed upon request

Rp 588,235 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18

Accepted payment methods
American ExpressVisaMastercardJCBMaestroUnionPay credit cardCash

Parties
Parties/events are not allowed

Pets
Pets are not allowed.

The Important Details
Essential information for guests at this location

Guests must present a photo ID and credit card during check-in. Please be aware that all Special Requests are subject to availability and may incur additional fees.

Kindly notify Ascott Waterplace Surabaya ahead of your expected arrival time. You may utilize the Special Requests section during the booking process, or contact the property directly using the contact information provided in your confirmation email.

This property will not permit hen, stag, or similar parties.

In response to the Coronavirus (COVID-19), enhanced safety and sanitation protocols are currently in place at this property.

In line with government guidelines aimed at reducing Coronavirus (COVID-19) transmission, this property is only able to accept bookings from essential workers or permitted travelers during periods when such guidelines are applicable. Proof must be provided upon arrival. Failure to do so will result in the cancellation of your booking upon arrival.

Following government guidelines to minimize the spread of Coronavirus (COVID-19), this property may require additional documentation from guests to verify identity, travel itinerary, and other pertinent information during applicable dates.

Due to Coronavirus (COVID-19), this property enforces strict physical distancing measures.

In light of Coronavirus (COVID-19), wearing a face mask is obligatory in all indoor common areas.

Staying at this property for the purposes of Coronavirus (COVID-19) quarantine is not permitted.

A damage deposit of Rp 500,000 is required upon arrival. This will be charged to your credit card and will be returned within 14 days of check-out, subject to a property inspection.

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