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Sheraton Astana Hotel

Sheraton Astana Hotel Review: Everything You Need to Know

Sheraton Astana Hotel Is This the Best Place to Stay in Nur-Sultan (KZ)?

a restaurant with tables and chairs in a room at Sheraton Astana Hotel in Astanaa city skyline with tall buildings and a freeway at Sheraton Astana Hotel in Astanaa large building with a street in front of it at Sheraton Astana Hotel in Astanaa living room with a tv and a table and chairs at Sheraton Astana Hotel in Astanaa lobby with chairs and tables and windows at Sheraton Astana Hotel in Astanaa lobby with a table and chairs and a television at Sheraton Astana Hotel in Astanaa lobby with wood paneling and a reception desk at Sheraton Astana Hotel in Astana

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Situated in Astana, just 800 metres from Bayterek Monument, the Sheraton Astana Hotel offers accommodations that include free bicycles, complimentary private parking, a fitness centre, and a communal lounge. Featuring a terrace, this 5-star establishment boasts air-conditioned rooms with complimentary WiFi, each complete with a private bathroom. Guests can savor international and European cuisine at the hotel’s restaurant or enjoy a cocktail at the bar.

Inside the hotel, all rooms are furnished with a desk. Each room includes a coffee machine, while select rooms offer a kitchenette equipped with a fridge, dishwasher, and oven. Every unit at the Sheraton Astana Hotel comes with a flat-screen TV and complimentary toiletries.

A buffet breakfast is available for guests at the hotel.

The wellness facilities at the Sheraton Astana Hotel include a sauna and hammam.

The multilingual staff at the 24-hour front desk can communicate in English, Russian, and Chinese.

Nearby attractions include Nur-Astana Mosque, Kazakhstan Central Concert Hall, and Nurzhol Boulevard. The closest airport is Nursultan Nazarbayev International, located 14 km from the Sheraton Astana Hotel, which provides a paid airport shuttle service.

Couples especially enjoy the location, giving it a rating of 9.5 for a getaway designed for two.

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
1 extra-large double bed
1 extra-large double bed

Facilities of Sheraton Astana Hotel
Great facilities! Review score, 9.1

Most popular facilities

  • Indoor swimming pool

  • Free WiFi

  • Airport shuttle

  • Free parking

  • Family rooms

  • Spa and wellness centre

  • Fitness centre

  • Tea/coffee maker in all rooms

  • Bar

Bathroom

  • Toilet paper

  • Towels

  • Slippers

  • Private bathroom

  • Toilet

  • Free toiletries

  • Bathrobe

  • Hairdryer

Bedroom

  • Wardrobe or closet

  • Alarm clock

View

  • View

Outdoors

  • Sun terrace

  • Terrace

Kitchen

  • Coffee machine

  • Electric kettle

Room Amenities

  • Socket near the bed

Pets
Pets are allowed. Charges may be applicable.
Activities

  • Bicycle rental

  • Live music/performance

Living Area

  • Desk

Media & Technology

  • Flat-screen TV

  • Telephone

  • TV

Food & Drink

  • Fruits

    Additional charge

  • Wine/champagne

    Additional charge

  • Kid-friendly buffet

  • Kid meals

    Additional charge

  • Special diet menus (on request)

  • Snack bar

  • Breakfast in the room

  • Bar

  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).

  • Electric vehicle charging station

Reception services

  • Invoice provided

  • Private check-in/check-out

  • Concierge service

  • ATM/cash machine on site

  • Luggage storage

  • Express check-in/check-out

  • 24-hour front desk

Entertainment and family services

  • Board games/puzzles

Cleaning services

  • Daily housekeeping

  • Trouser press

    Additional charge

  • Ironing service

    Additional charge

  • Dry cleaning

    Additional charge

  • Laundry

    Additional charge

Business facilities

  • Fax/photocopying

    Additional charge

  • Business centre

    Additional charge

  • Meeting/banquet facilities

    Additional charge

Safety & security

  • Fire extinguishers

  • CCTV outside property

  • CCTV in common areas

  • Smoke alarms

  • Security alarm

  • Key card access

  • 24-hour security

  • Safety deposit box

General

  • Shuttle service

    Additional charge

  • Shared lounge/TV area

  • Air conditioning

  • Non-smoking throughout

  • Wake-up service

  • Heating

  • Soundproofing

  • Car hire

  • Packed lunches

  • Carpeted

  • Soundproof rooms

  • Lift

  • Family rooms

  • Ironing facilities

  • Facilities for disabled guests

  • Airport shuttle

    Additional charge

  • Non-smoking rooms

  • Iron

  • Wake up service/Alarm clock

  • Room service

Accessibility

  • Visual aids: Tactile signs

  • Visual aids: Braille

  • Emergency cord in bathroom

  • Toilet with grab rails

  • Wheelchair accessible

  • Upper floors accessible by elevator

Indoor swimming pool

  • Open all year

  • All ages welcome

Wellness

  • Kids' pool

  • Fitness/spa locker rooms

  • Yoga classes

  • Fitness

  • Full body massage

  • Hand massage

  • Head massage

  • Foot massage

  • Neck massage

  • Back massage

  • Spa/wellness packages

  • Spa lounge/relaxation area

  • Steam room

  • Spa facilities

  • Hammam

  • Hot tub/Jacuzzi

  • Massage

    Additional charge

  • Spa and wellness centre

  • Fitness centre

  • Sauna

Languages spoken

  • English

  • Russian

  • Chinese

House rules
Sheraton Astana Hotel takes special requests – add in the next step!

Check-in
From 15:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.

Check-out
Until 12:00

Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 – 4 years
Cot upon request

Free

5 years
Cot upon request

Free

Extra bed upon request

KZT 11,200 per child, per night

6+ years
Extra bed upon request

KZT 11,200 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in

Pets
Pets are allowed. Charges may be applicable.

Accepted payment methods
American ExpressVisaMastercardJCBDiscoverCash

The Essential Details
Important information for guests staying at this property

Upon check-in, guests must present a valid photo ID and credit card. Please be aware that all Special Requests are based on availability and may incur additional charges.

Kindly notify Sheraton Astana Hotel ahead of your anticipated arrival time. You can utilize the Special Requests section when making your reservation or reach out to the property directly using the contact information provided in your confirmation.

Guests who are under 18 years of age can only check in when accompanied by a parent or legal guardian.

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