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Cloud Hotel & Suites

Cloud Hotel & Suites Review: Everything You Need to Know

Cloud Hotel & Suites Is This the Best Place to Stay in Nairobi (KE)?

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Located in Nairobi, just 2.4 km from the Nairobi National Museum, Cloud Hotel & Suites provides lodging with a shared lounge, private parking, a bar, and a casino. This 4-star hotel features complimentary WiFi, room service, and a 24-hour front desk. Guests have access to the indoor pool, fitness centre, sauna, and hot tub.

The rooms at the hotel are equipped with air conditioning, a seating area, a flat-screen TV with satellite channels, a safety deposit box, and a private bathroom complete with a shower, free toiletries, and a hairdryer. Cloud Hotel & Suites offers select units with city views, and all accommodations include a kettle. Bed linen and towels are provided in every room.

Cloud Hotel & Suites features a restaurant that serves a variety of cuisines including African, American, and Indian. Requests for vegetarian, dairy-free, and halal options can also be accommodated.

The hotel boasts a sun terrace where guests can relax.

Additional amenities at the property include a hairdresser and a business centre.

Kenyatta International Conference Centre is 5 km away from Cloud Hotel & Suites, while Habitat for Humanity Kenya is just 1.6 km from the location. The closest airport is Wilson, situated 9 km from the hotel, and a paid airport shuttle service is available for guests.

Room type
Number of guests
 
1 large double bed
or
2 single beds
1 large double bed
1 large double bed

Facilities of Cloud Hotel & Suites

Most popular facilities

  • Indoor swimming pool

  • Airport shuttle

  • Free WiFi

  • Fitness centre

  • Family rooms

  • Private parking

  • Spa and wellness centre

  • Tea/coffee maker in all rooms

  • Bar

Bathroom

  • Toilet paper

  • Towels

  • Bath or shower

  • Slippers

  • Private bathroom

  • Toilet

  • Free toiletries

  • Hairdryer

  • Shower

Bedroom

  • Linen

  • Wardrobe or closet

  • Alarm clock

Outdoors

  • Outdoor furniture

  • Sun terrace

  • BBQ facilities

    Additional charge

Kitchen

  • Tumble dryer

  • Electric kettle

  • Refrigerator

Room Amenities

  • Socket near the bed

  • Clothes rack

Activities

  • Happy hour

    Additional charge

  • Movie nights

    Additional chargeOff-site

  • Temporary art galleries

    Additional chargeOff-site

  • Nightclub/DJ

    Additional charge

  • Casino

  • Golf course (within 3 km)

    Additional charge

Living Area

  • Sofa

  • Seating Area

  • Desk

Media & Technology

  • iPod dock

  • Flat-screen TV

  • Cable channels

  • Satellite channels

  • Radio

  • Telephone

  • TV

Food & Drink

  • Coffee house on site

  • Wine/champagne

    Additional charge

  • Kid-friendly buffet

  • Kid meals

    Additional charge

  • Special diet menus (on request)

  • Snack bar

  • Breakfast in the room

  • Bar

  • Minibar

  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is not needed) and costs US$9 per day.
    Transport

    • Public transport tickets

      Additional charge

    Reception services

    • Invoice provided

    • Lockers

    • Private check-in/check-out

    • Concierge service

    • ATM/cash machine on site

    • Luggage storage

    • Tour desk

    • Currency exchange

    • Express check-in/check-out

    • 24-hour front desk

    Entertainment and family services

    • Baby safety gates

    • Kids' outdoor play equipment

    Cleaning services

    • Daily housekeeping

      Additional charge

    • Trouser press

      Additional charge

    • Ironing service

      Additional charge

    • Dry cleaning

      Additional charge

    • Laundry

      Additional charge

    Business facilities

    • Fax/photocopying

      Additional charge

    • Business centre

    • Meeting/banquet facilities

      Additional charge

    Safety & security

    • Fire extinguishers

    • CCTV outside property

    • CCTV in common areas

    • Security alarm

    • Key card access

    • Key access

    • 24-hour security

    • Safety deposit box

    General

    • Shuttle service

      Additional charge

    • Minimarket on site

    • Shared lounge/TV area

    • Designated smoking area

    • Air conditioning

    • Wake-up service

    • Tile/marble floor

    • Heating

    • Soundproofing

    • Car hire

    • Packed lunches

    • Soundproof rooms

    • Lift

    • Family rooms

    • Barber/beauty shop

    • Facilities for disabled guests

    • Pants press

    • Airport shuttle

      Additional charge

    • Non-smoking rooms

    • Iron

    • Wake up service/Alarm clock

    • Room service

    Accessibility

    • Emergency cord in bathroom

    • Toilet with grab rails

    • Wheelchair accessible

    • Entire unit wheelchair accessible

    • Upper floors accessible by elevator

    • Entire unit located on ground floor

    Indoor swimming pool

    Free!

    • Open all year

    • All ages welcome

    • Heated pool

    • Pool/beach towels

    • Pool cover

    Wellness

    • Fitness/spa locker rooms

    • Personal trainer

    • Fitness classes

    • Yoga classes

    • Fitness

    • Spa/wellness packages

    • Spa lounge/relaxation area

    • Steam room

    • Spa facilities

    • Body treatments

    • Hair styling

    • Hair cut

    • Beauty Services

    • Hot tub/Jacuzzi

    • Spa and wellness centre

      Additional charge

    • Fitness centre

    • Sauna

    Languages spoken

    • English

    House rules
    Cloud Hotel & Suites takes special requests – add in the next step!

    Check-in
    From 14:00
    Guests are required to show a photo identification and credit card upon check-in
    You'll need to let the property know in advance what time you'll arrive.

    Check-out
    From 08:00 to 11:00

    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

    Children and beds

    Child policies

    Children of any age are welcome.

    Children 6 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 – 3 years
    Extra bed upon request

    US$30 per child, per night

    Cot upon request

    Free

    4+ years
    Extra bed upon request

    US$30 per person, per night

    Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

    The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

    All cots and extra beds are subject to availability.

    Age restriction
    The minimum age for check-in is 18

    Pets
    Pets are not allowed.

    Accepted payment methods
    American ExpressVisaMastercardUnionPay credit cardCashCash

    The Fine Print
    Essential Information for Guests at This Property

    Guests must present a photo ID and credit card during check-in. Please be aware that all Special Requests are contingent upon availability and may incur additional charges.

    To ensure a seamless arrival experience, please notify Cloud Hotel & Suites in advance of your expected time of arrival. You can utilize the Special Requests box while booking or contact the property directly using the details in your confirmation.

    In response to COVID-19, this property has implemented extra safety and sanitation protocols.

    Food and beverage services at this establishment may be restricted or unavailable due to COVID-19.

    In line with government regulations aimed at reducing the transmission of COVID-19, this property is only authorized to accept reservations from essential workers or permitted travelers during specific dates when such guidelines are in place. Proof of eligibility must be presented upon arrival; otherwise, your reservation will be canceled.

    To prioritize the well-being of guests and staff, this property is taking measures in response to COVID-19. Some services and amenities might be limited or unavailable as a consequence.

    Following government guidelines to minimize the transmission of COVID-19, this property may ask for additional documentation from guests to confirm identity, travel itinerary, and other pertinent information during times when such regulations are in effect.

    This property has instituted strict physical distancing measures as a precaution against COVID-19.

    In adherence to COVID-19 restrictions, please ensure you are only reserving this property in accordance with local government directives, including but not limited to travel purpose and maximum group size allowed.

    As a COVID-19 safety measure, wearing a face mask is compulsory in all indoor common spaces.

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