Palm Hotel Ipoh

Starting from January 1, 2023, a tourist tax of RM 10 per room per night will be charged to all foreign guests. This tax is not included in the room rate and must be settled upon check-in. Guests possessing a valid Malaysian Identity Card or a permanent resident MY PR Card will be exempted from this charge. Please be aware that smoking is strictly prohibited within the property’s indoor areas. Guests are encouraged to use the designated outdoor smoking zones.

In light of the ongoing Coronavirus (COVID-19) situation, the property is currently restricting bookings to essential workers only. Guests are required to present identification, proof of work qualification, and/or any other necessary documents mandated by law at the time of check-in. For further details, please reach out to the property.

To qualify as fully vaccinated in Malaysia, residents must meet the following criteria:

*Individuals who received the Pfizer, AstraZeneca, or Sinovac vaccines, which necessitate two doses, must have completed 14 days post their second vaccination.

*Individuals who received the Johnson & Johnson or CanSino vaccines, which require a single dose, must have completed 28 days post-vaccination.

*Leisure travel is currently only permitted within the state until further notice.

• At check-in, government-issued photo ID, along with either a credit card, debit card, or cash deposit, may be necessary to cover incidental costs.

• Special requests are contingent on availability at check-in and may incur additional costs; however, there is no guarantee these requests can be fulfilled.

• Please be advised that cultural norms and guest regulations may vary by country and establishment; the outlined policies have been provided by the property.

• Local regulations may prohibit unmarried guests from sharing accommodations; guests may be required to provide proof of marriage if requested by the property, especially for MUSLIM/ISLAMIC GUESTS.

• No pets or service animals are permitted on the premises.

At the property, you will be required to cover the following costs:

• Cash deposit: MYR 100.00 per accommodation per stay.

• An additional tax of MYR 10.00 per accommodation each night is mandated by Malaysian law and will be collected at the property starting January 1, 2023. Permanent residents and Malaysian citizens are exempt from this tax. For more information, please contact the property using the contact details provided with your reservation confirmation.

• Each guest must present identification (IC) or passport as per the room’s capacity, as part of safety and security protocols.

ADDITIONAL CHARGES/ PENALTIES:

• Early check-in or late check-out incurs a fee of RM50.00 per hour, subject to availability.

• The occupancy of each room has been determined and verified per the regulations of the Jabatan Bomba & Penyelamat Malaysia. Thus, any additional guests wishing to stay must secure an additional room or opt for an upgrade to a larger room suitable for their group. Non-compliance with the hotel’s safety policies will result in a penalty of RM50.00 PER PERSON. Continued non-cooperation may lead the hotel to refuse service.

Upon check-in, guests must present photo identification and a credit card. Please note that all Special Requests depend on availability and may incur extra charges.

We kindly ask that you notify Palm Hotel Ipoh in advance of your expected arrival time. You may utilize the Special Requests box during booking or contact the property directly using the contact information provided in your confirmation.

In compliance with government guidelines aimed at minimizing Coronavirus (COVID-19) transmission, this property is currently not accepting guests from specific countries during applicable dates.

In response to the Coronavirus (COVID-19), additional safety and sanitization protocols are presently implemented at this property.

Due to the Coronavirus (COVID-19), the property is taking measures to safeguard the health of both guests and staff. Some services and amenities might be limited or unavailable as a result.

In line with government guidelines to minimize the spread of Coronavirus (COVID-19), this property may ask guests for further documentation to verify identity, travel itinerary, and other pertinent information on applicable dates.

A security deposit of MYR 100 is required upon arrival. This will be collected as a cash payment and is refundable upon check-out, contingent on an inspection of the property.