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DoubleTree by Hilton Surabaya

DoubleTree by Hilton Surabaya Review: Everything You Need to Know

DoubleTree by Hilton Surabaya Is This the Best Place to Stay in Surabaya (ID)?

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Located in Surabaya, just 1.7 km from Sharp Bamboo Monument, DoubleTree by Hilton Surabaya provides accommodations with complimentary bicycles, private parking, an outdoor swimming pool, and a fitness center. This property boasts a variety of amenities, including a shared lounge, a terrace, and a bar. Guests can enjoy a 24-hour front desk, airport transfer services, a children’s club, and free WiFi available throughout the property.

Within the hotel, each room features a desk. All accommodations are equipped with air conditioning, a safety deposit box, and a flat-screen TV for guest comfort.

Each day, guests can relish a breakfast that includes buffet, continental, or Full English/Irish choices. At DoubleTree by Hilton Surabaya, there’s a restaurant offering a selection of Chinese, Dutch, and Indonesian dishes. Vegetarian, halal, and gluten-free options are also available upon request.

The property includes a playground for children.

DoubleTree by Hilton Surabaya offers facilities such as an on-site business center and a sauna.

Notable attractions in the vicinity of the hotel include Pasar Turi Train Station Surabaya, Joko Dolog Statue, and Cheng Hoo Mosque. The closest airport is Juanda International Airport, located 17 km away from DoubleTree by Hilton Surabaya.

Couples especially appreciate the location — they assigned it a score of 9.4 for trips designed for two.

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
2 single beds

Facilities of DoubleTree by Hilton Surabaya
Great facilities! Review score, 9.2

Most popular facilities

  • Outdoor swimming pool

  • Free WiFi

  • Airport shuttle

  • Family rooms

  • Private parking

  • Non-smoking rooms

  • Fitness centre

  • Tea/coffee maker in all rooms

  • Bar

Bathroom

  • Bath or shower

  • Free toiletries

  • Bathrobe

  • Hairdryer

Bedroom

  • Alarm clock

Outdoors

  • Outdoor furniture

  • Terrace

Activities

  • Bicycle rental

  • Cooking class

    Additional charge

  • Kids' club

  • Nightclub/DJ

    Additional charge

  • Children's playground

Living Area

  • Seating Area

  • Desk

Media & Technology

  • Flat-screen TV

  • Video

  • Radio

  • Telephone

  • TV

Food & Drink

  • Coffee house on site

  • Fruits

    Additional charge

  • Wine/champagne

    Additional charge

  • Kid meals

    Additional charge

  • Special diet menus (on request)

  • Breakfast in the room

  • Bar

  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Valet parking

  • Parking garage

Reception services

  • Private check-in/check-out

  • Concierge service

  • ATM/cash machine on site

  • Tour desk

  • Express check-in/check-out

  • 24-hour front desk

Cleaning services

  • Daily housekeeping

  • Ironing service

    Additional charge

  • Dry cleaning

    Additional charge

  • Laundry

    Additional charge

Business facilities

  • Fax/photocopying

    Additional charge

  • Business centre

  • Meeting/banquet facilities

    Additional charge

Safety & security

  • Fire extinguishers

  • CCTV outside property

  • CCTV in common areas

  • Smoke alarms

  • Security alarm

  • Key access

  • 24-hour security

  • Safety deposit box

General

  • Shuttle service

    Additional charge

  • Shared lounge/TV area

  • Designated smoking area

  • Air conditioning

  • Non-smoking throughout

  • Wake-up service

  • Car hire

  • Laptop safe

  • Soundproof rooms

  • Lift

  • Heating

  • Family rooms

  • Ironing facilities

  • Facilities for disabled guests

  • Airport shuttle

    Additional charge

  • Non-smoking rooms

  • Room service

Accessibility

  • Auditory guidance

  • Visual aids: Tactile signs

  • Visual aids: Braille

  • Emergency cord in bathroom

  • Lower bathroom sink

  • Higher level toilet

  • Toilet with grab rails

  • Wheelchair accessible

Outdoor swimming pool

Free!

  • Open all year

  • All ages welcome

  • Shallow end

  • Pool/beach towels

  • Sun loungers or beach chairs

Wellness

  • Kids' pool

  • Fitness

  • Sun loungers or beach chairs

  • Fitness centre

  • Sauna

Languages spoken

  • Mandarin

  • English

  • Indonesian

House rules
DoubleTree by Hilton Surabaya takes special requests – add in the next step!

Check-in
From 14:00

Check-out
Until 12:00

Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 – 1 year
Cot upon request

Free

2 years
Cot upon request

Free

Extra bed upon request

Rp 544,500 per child, per night

3+ years
Extra bed upon request

Rp 544,500 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in

Pets
Pets are not allowed.

Groups
When booking more than 9 rooms, different policies and additional supplements may apply.

Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBCash

Important Information
Essential details for guests at this property

Dear Esteemed Guest,

We are delighted to have you with us and appreciate your choice to stay at our hotel.

Please be advised that Surabaya City Council will be hosting a street carnival along Tunjungan Street, known as “Karnaval Nang Tunjungan.” This vibrant event is scheduled for Sunday, October 30, 2022, from 2 PM to 9 PM. It is open to the public, and we encourage you to participate.

In conjunction with the festivities, Tunjungan Street will be closed to vehicles from 00:01 AM to 11:59 PM on October 30, 2022.

Hotel guests can still access the hotel via Jalan Gemblongan (for arrival) and exit via Jalan Genteng Kali after turning from Jalan Tunjungan. Please anticipate increased traffic in the area and allocate sufficient time for your journeys during this event. Should you require any assistance, our security team is available to help you navigate to or from the hotel.

If you have any questions or concerns, feel free to reach out to us via the GSM mobile number at +62 811 3200 5302, and we will be happy to assist you.

Thank you, and we wish you a wonderful stay!

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