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JW Marriott Hotel Surabaya

JW Marriott Hotel Surabaya Review: Everything You Need to Know

JW Marriott Hotel Surabaya Is This the Best Place to Stay in Surabaya (ID)?

an aerial view of a pool at a resort at JW Marriott Hotel Surabaya in Surabayaa hotel room with two beds and a large window at JW Marriott Hotel Surabaya in Surabayaa hotel lobby with a table with flowers on it at JW Marriott Hotel Surabaya in Surabayaan aerial view of a golf course at a resort at JW Marriott Hotel Surabaya in Surabayaan overhead view of a city with a tall building at JW Marriott Hotel Surabaya in Surabayaa group of three people standing in a lobby at JW Marriott Hotel Surabaya in Surabayaa woman and a little girl standing in a garden at JW Marriott Hotel Surabaya in Surabaya

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Situated in the vibrant business and shopping hub of Surabaya, JW Marriott Hotel Surabaya presents an opulent 5-star stay, featuring elegant European décor, an outdoor pool, and a fitness center. The hotel offers round-the-clock room service along with complimentary on-site parking.

All air-conditioned rooms are equipped with floor-to-ceiling windows that provide stunning views of the city. Guests will find flat-screen cable TVs, a safety deposit box, a minibar, a tea and coffee maker, and free bottled water in each room. The en suite bathrooms boast separate marble bath and shower facilities.

The hotel provides 24-hour car rental services and hosts a business center. Guests can indulge in massage treatments at the JW Marriott Health Club, which is also home to a fully-equipped fitness center.

Dining options include an extensive variety of international cuisines at The Pavilion International Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and Uppercut Steakhouse. Visitors can also savor an assortment of sweet and savory treats at SBCO (Surabaya Baking Company).

JW Marriott Hotel Surabaya is conveniently located just a 5-minute stroll from the Tunjungan Plaza shopping mall and a 45-minute drive from Juanda International Airport.

Couples have a strong preference for the location, giving it a rating of 9.3 for a getaway meant for two.

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 single beds
2 single beds
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 single beds
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 single beds
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 single beds

Facilities of JW Marriott Hotel Surabaya
Great facilities! Review score, 9.1

Most popular facilities

  • Outdoor swimming pool

  • Free WiFi

  • Airport shuttle

  • Family rooms

  • Free parking

  • Non-smoking rooms

  • Fitness centre

  • Tea/coffee maker in all rooms

  • Bar

Bathroom

  • Toilet paper

  • Towels

  • Bidet

  • Additional toilet

  • Bath or shower

  • Slippers

  • Private bathroom

  • Toilet

  • Free toiletries

  • Bathrobe

  • Hairdryer

  • Bath

  • Shower

Bedroom

  • Wardrobe or closet

  • Alarm clock

  • Extra long beds (> 2 metres)

View

  • City view

  • Mountain view

  • Garden view

  • View

Outdoors

  • Picnic area

  • Sun terrace

  • BBQ facilities

    Additional charge

  • Garden

Kitchen

  • Cleaning products

  • Tumble dryer

  • Electric kettle

Room Amenities

  • Socket near the bed

  • Drying rack for clothing

  • Clothes rack

Activities

  • Bicycle rental

  • Aerobics

  • Live music/performance

  • Evening entertainment

  • Kids' club

  • Nightclub/DJ

    Additional charge

  • Hot tub

Living Area

  • Sofa

  • Seating Area

  • Desk

Media & Technology

  • Flat-screen TV

  • Cable channels

  • Satellite channels

  • Telephone

  • TV

Food & Drink

  • Coffee house on site

  • Fruits

    Additional charge

  • Wine/champagne

    Additional charge

  • Kid-friendly buffet

  • Kid meals

    Additional charge

  • Special diet menus (on request)

  • Snack bar

  • Breakfast in the room

  • Bar

  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).

  • Valet parking

  • Accessible parking

Reception services

  • Private check-in/check-out

  • Concierge service

  • ATM/cash machine on site

  • Luggage storage

  • Currency exchange

  • 24-hour front desk

Cleaning services

  • Daily housekeeping

  • Trouser press

    Additional charge

  • Ironing service

    Additional charge

  • Dry cleaning

    Additional charge

  • Laundry

    Additional charge

Business facilities

  • Fax/photocopying

    Additional charge

  • Business centre

    Additional charge

  • Meeting/banquet facilities

    Additional charge

Safety & security

  • Fire extinguishers

  • CCTV outside property

  • CCTV in common areas

  • Smoke alarms

  • Security alarm

  • Key card access

  • 24-hour security

  • Safety deposit box

General

  • Shuttle service

  • Shared lounge/TV area

  • Designated smoking area

  • Air conditioning

  • Wake-up service

  • Soundproofing

  • Car hire

  • Carpeted

  • Soundproof rooms

  • Lift

  • Family rooms

  • Barber/beauty shop

  • Ironing facilities

  • Facilities for disabled guests

  • Airport shuttle

    Additional charge

  • Non-smoking rooms

  • Iron

  • Room service

Accessibility

  • Upper floors accessible by elevator

Outdoor swimming pool

Free!

  • Open all year

  • Pool with view

  • Pool/beach towels

  • Sun loungers or beach chairs

Wellness

  • Kids' pool

  • Fitness/spa locker rooms

  • Fitness classes

  • Yoga classes

  • Fitness

  • Spa/wellness packages

  • Steam room

  • Spa facilities

  • Body treatments

  • Hair styling

  • Hair colouring

  • Hair cut

  • Hair treatments

  • Beauty Services

  • Sun umbrellas

  • Sun loungers or beach chairs

  • Hot tub/Jacuzzi

  • Massage

    Additional charge

  • Fitness centre

  • Sauna

Languages spoken

  • English

  • Indonesian

  • Malay

  • Chinese

House rules
JW Marriott Hotel Surabaya takes special requests – add in the next step!

Check-in
From 14:00

Check-out
Until 12:00

Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Children and beds

Child policies

Children of any age are welcome.

Children 5 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in

Pets
Pets are not allowed.

Groups
When booking more than 9 rooms, different policies and additional supplements may apply.

Accepted payment methods
American ExpressVisaMastercardDiners ClubCash

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